Privacy

Personal data that we process

Link2ChatGPT processes your personal data because you use our services and/or because you provide it to us yourself. Below you will find an overview of the personal data that we process:

• First and last name
• Address data
• E-mail address
• Information about your activities on our website

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We, therefore, advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at support@polastra.com, and we will delete this information.

For what purpose and on what basis we process personal data

Link2ChatGPT processes your personal data for the following purposes:

• Handling your payment
• To be able to email you if this is necessary to be able to carry out our services
• Offer you the option to create an account
• To deliver goods and services to you
• Link2ChatGPT analyzes your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences.

How long we keep personal data

Link2ChatGPT does not store your personal data for longer than is strictly necessary to realise the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

• Accounts are deleted after two years of inactivity.
• Billing data (including first name, last name, address, and email) is retained for 7 years. This is in accordance with French regulations, see Een administratie opzetten voor uw belastingaangiften.
• Information about your activities on our website are retained for a period of two months.

Sharing personal data with third parties

Link2ChatGPT does not sell your information to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Link2ChatGPT remains responsible for these processing operations.

Cookies or similar techniques that we use

Link2ChatGPT uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. Link2ChatGPT uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that keep track of your surfing behavior so that we can offer customized content and advertisements. On your first visit to our website, we already informed you about these cookies and asked for permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that has previously been stored via the settings of your browser. For an explanation, see: Cachegeheugen en cookies wissen - Computer - Google-account Help.

Cookies used on our website

• session (Link2ChatGPT, 1 month): This cookie is used to save your cookie preferences on our website.

Cookies are also placed on this website by third parties. These are, for example, advertisers and/or social media companies. Below is an overview of these cookies:

• _ga (Google, 2 years): Analytics cookies used to distinguish users for Google Analytics.
• _ga_XXXXXXXX (Google, 2 years): Analytics cookie used to persist the session state for Google Analytics.

For more information about the cookie policy of Google, see: How Google uses cookies – Privacy & Terms.

View, modify or delete data

You have the right to view, correct or delete your personal data. Additionally, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Link2ChatGPT and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organisation mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to support@polastra.com. To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. Please redact your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. Link2ChatGPT would also like to point out that you have the option to file a complaint with the national supervisory authority, the French Data Protection Authority. You can do this via the following link: Klacht melden bij de AP | Autoriteit Persoonsgegevens.

How we protect personal data

Link2ChatGPT takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or via support@polastra.com. Link2ChatGPT has taken the following measures to protect your personal data:

• TLS (formerly SSL): We send your data via a secure internet connection. You can see this by the address bar 'https' and the padlock in the address bar.
• DKIM, SPF, and DMARC are three internet standards that we use to prevent you from receiving emails on our behalf that contain viruses, are spam, or are intended to obtain personal (login) data.
• DNSSEC is an extra security (additional to DNS) for converting a domain name to the associated IP address; it is provided with a digital signature. You can have that signature checked automatically. This way we prevent you from being redirected to a false IP address.